Shipping Information
FREE SHIPPING WITHIN CANADA!*
*…on all orders over $150 (pre-tax). Regular (expedited) shipping service. Priority and XpressPost are the responsibility of the customer to pay, and rates are calculated during checkout based on destination, weight and dimensions.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Under normal circumstances, most orders take 1 to 3 business days to process before we ship. Please note that we are closed on weekends and holidays, so regular-delivery orders placed on weekends or the day of a holiday may be delayed an extra day.
WHEN WILL MY ORDER ARRIVE?
Most orders are shipped via Canada Post Expedited Parcel – which has a delivery standard of 1 to 7 business days.
Please be aware that priority shipping is available at the checkout, should your package be of an urgent nature. As we understand that selecting a faster shipping method likely means you want the product sooner than later, we process these orders before non-express orders of the same date. However, please ensure you provide adequate processing and delivery time as we can only be held to the above standards, and not a specific delivery date from Canada Post.
WILL I GET A TRACKING NUMBER?
Of course! An email with your Canada Post tracking number will be sent once your order has been confirmed as shipped. You may wish to add emails from sales@macraesfarmandranch.ca as a trusted sender beforehand to ensure these emails are not blocked by a spam filter.
If you still have questions, please contact sales@macraesfarmandranch.ca and we will be happy to personally tend to your concern.
WHICH SHIPPING COMPANY DO YOU USE, AND WHAT ADDRESS SHOULD I ENTER?
We mainly use Canada Post for our shipping needs. As we use Canada Post, it is important you enter your Canada Post MAILING address as your shipping address. (The same address you get envelopes delivered to) If the address does not match your mailing address, your order will be delayed as we will need to contact you to adjust your address appropriately.