60 DAY SATISFACTION GUARANTEE
You may return your item(s)* within 60 days of the order date to any MacRae’s Farm And Ranch Supply retail location for a refund of the purchase price (minus any return shipping charge) or an exchange.
*The item must be returned unused/unworn, in original product packaging with tags still attached, and with all paperwork, parts and accessories to ensure credit. If product has been worn, damaged or soiled, we regret a return will not be possible. For hygienic reasons, earrings, underwear and bits are exempt from our return policy. Additionally no customized, special order or laundered/altered items will be accepted. Note that the return of item(s) may affect eligibility of promotions and/or discounts which will also be factored in the amount refunded at time of processing. Any sale items will not be eligible for return.
*Items purchased above $150 are eligible for free return shipping
FREE ONLINE EXCHANGES**
MacRae’s Farm And Ranch Supply understands that sometimes it can be challenging to select the right fit while online shopping. This is why we now offer FREE EXCHANGES on orders in Canada! Should any item(s) in your order not fit the way you intended and you cannot make it to a Lammle’s store, please send the product back to us inside the 60 day return period from the order date. We will not only pay for your return shipping to us, but we will also pay to ship the replacement product back to you!
**Limit of ONE (1) free exchange shipment request per original order. Ie: If you wish to exchange an item a second time from the same order, you will be responsible for shipping to us – although we will be happy to ship the replacement product at no charge. Exchange requests cannot be combined across different order numbers, and we can only replace with in-stock items of the same style as the original order. Applicable in Canada only. Some cowboy boot styles show sizes that are considered “special order”, and may take several weeks to arrive; we will notify you in the rare occasion your selected exchange size is subject to this delay. Exchanges generally take 2-4 business days to process after arrival to our distribution centre.
RETURN/EXCHANGE METHODS
Method 1 (Recommended):
In-person at any Macrae’s Farm And Ranch Supply store
Customers can choose to make returns or exchanges at any MacRae’s Farm And Ranch Supply location at no additional charge. In-store returns or exchanges must be within 60 days of purchase and customers must present original receipt included in the shipment.
Please be aware that any return must be refunded to a credit card, as we cannot offer cash or debit refunds.
Method 2: (Canadian returns only)
Ship your return by Canada Post using our self-service return portal
If you cannot bring your return to a store, you can ship it back to our store location instead. It is important that you follow these steps in the portal:
Returning for refund: Select all return-for-refund items together at the same time in the portal. Once your return has arrived and is processed, your refund will be issued to the original payment method. Please allow several days for the refund to be processed by your payment issuer.
Shipping costs for return-for-refund are supplied a shipping label using our Canada Post discounted rates. This expense will be deducted from your refund during processing unless alternate arrangements have been made with our customer service team.
Returning for exchange: Submit exchange requests INDIVIDUALLY in the portal, but ship all items together. You will not be charged for the shipping label.
Returning for both exchange and refund: Submit all the returned items together in the portal, and then submit exchange requests individually in the portal. Once we have approved the return, you will receive two emails – one for the return and one for the exchange – although both should contain the same shipping label attached. Please pack both return and exchange items together to send the shipment back to us.
IN ALL THREE CASES, YOUR SHIPPING LABEL FOR THE RETURN WILL BE SENT TO YOU INSIDE 2 BUSINESS DAYS. PLEASE INCLUDE YOUR ORDER NUMBER OR RECEIPT/RECEIPT COPY INSIDE THE RETURN PACKAGE. THIS WILL BE NECESSARY TO ATTRIBUTE THE RETURN/EXCHANGE TO YOU AND YOUR ORDER.