60 DAY SATISFACTION GUARANTEE
You may return your item(s)* within 60 days of the order date to any MacRae’s Farm And Ranch Supply retail location for a refund of the purchase price or an exchange.
*The item must be returned unused/unworn, in original product packaging with tags still attached, and with all paperwork, parts and accessories to ensure credit. If product has been worn, damaged or soiled, we regret a return will not be possible. For hygienic reasons, earrings, underwear and bits are exempt from our return policy. Additionally no customized, special order or laundered/altered items will be accepted. Note that the return of item(s) may affect eligibility of promotions and/or discounts which will also be factored in the amount refunded at time of processing. Any sale items will not be eligible for return.
RETURN/EXCHANGE METHODS
Method 1 (Recommended):
In-person at any Macrae’s Farm And Ranch Supply store
Customers can choose to make returns or exchanges at any MacRae’s Farm And Ranch Supply location at no additional charge. In-store returns or exchanges must be within 60 days of purchase and customers must present original receipt included in the shipment.
Please be aware that any return must be refunded to a credit card, as we cannot offer cash or debit refunds.
Method 2:
Ship your return by your carrier of choice
If you cannot bring your return to a store, you can ship it back to our store location instead. Please contact sales@macraesfarmandranch.ca if you need any assistance with this process. We are happy to help!